Refund Policy

Effective: October 21, 2026 This Refund Policy applies to purchases of ShiftFence (shiftfence.com), operated by ShiftFence LLC, 510 King St, 5th Floor, Office 531, Alexandria, VA 22314, USA. Free trial first New companies get a free 15-day trial (or a longer trial only if agreed in writing) with up to 20 active workers. Nothing is charged during a trial. The trial is your chance to test ShiftFence before paying, so we encourage you to use it fully. Setup fee The one-time setup fee is charged when you start a paid plan after your trial. It pays for onboarding, account and job site setup, and training that we carry out for your company. Once paid, the setup fee is non-refundable, except where required by law or where we fail to deliver the setup work. Monthly subscription You can cancel your subscription at any time from Billing in your admin dashboard. Cancelling stops future charges, and your access continues until the end of the current paid period. Monthly fees already paid are not refunded for partial months. Annual plan The annual plan is billed up front for 12 months at the price of 10 months. Because it is discounted, annual fees are non-refundable once the paid year begins, and we do not refund unused months. You can cancel at any time to stop the plan from renewing; your access continues until the end of the paid year. The free trial is the evaluation period for both plans. Billing mistakes If you were charged in error (for example, a duplicate charge or the wrong amount), contact us and we will refund the incorrect amount. How to contact us about a charge Our orders are processed by our online reseller Paddle.com, the Merchant of Record for all our orders. To ask about a charge, visit paddle.net and look up your order, reply to your Paddle receipt email, or email us at support@shiftfence.com. Your data after cancellation After a subscription ends or a trial ends without a paid plan, the Customer has 30 days to export company records. After that window, company data may be deleted from active systems. Deletion is not guaranteed to finish on day 30: limited records may be retained where required by law, and backup copies may remain until the normal backup cycle expires. Customers remain responsible for exporting and retaining payroll records for their own legal obligations. Other terms Any approved refunds are returned to the original payment method. Paddle's refund terms also apply: https://www.paddle.com/legal/refund-policy. This policy doesn't affect any rights you have under applicable law.